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Shipping & Returns

Digital Items:


Delivery

Digital products are currently only available via downloads. We have done our due diligence to make sure our products are quick and easy to download. We guarantee  no single file will be larger than 30 megs. If a product takes up more room we will break it apart in to separate downloads. Please note once your items are purchased, you have seven (7) days to download all the files, and you have up to five (5) tries to download your items. This is done, because there is a growing trend of fraud where one person will purchase a digital item, then send out the urls to a discussion board offering other participants to download. If you are having difficulty downloading a order please contact us right away so we can assist you.

Returns:

We want to make sure you are happy with our products, and will try to address any issues you may have. To this end we need to state our return policy on digital items. Since these items are down loadable we are not able to offer refunds as it is impossible to know if you truly used the product or not. This is similar to buying a computer program or dvd from a store. Once it has been ordered it is non returnable. We will however work with you to make the product usable, and work with you with any issues that may arise in different paint programs.

Reactivating Orders

We understand that occasionally technical difficulties may make your digital files inaccessible and we want to help whenever possible. The following are our policies regarding the resetting of downloads. After the initial 7 day window to download your files, orders will be reset upon request only, once per customer. We do not reset orders older than 21 days (4 weeks) old and very large reset requests may be subject to a small convenience fee. Please allow up to 72 hours for order reset requests to be processed. We appreciate your understanding in regards to this matter.

Hybrid Products & Paper

Hours of Business

Even though BWScrapbooking is an online business and you can order from us 24 hours a day seven days a week, 365 days a year, our order processing, printing  and shipping is limited to Monday through Friday. All sales that happen before 8pm eastern time will be sent to the printing process the following day. Our orders are reviewed and processed at about 8pm eastern time every business day (Monday through Friday). Any orders that come in after 8pm eastern time on a weekday, or come in on a weekend / US holiday will need to wait for our next order processing.

After a order is processed it will be sent to our vendors and go through their manufacturing phase.

Any custom orders will be sent to our vendors once we have confirmed your final design.

Manufacturing and Shipping:

We have search through the many hybrid product manufacturers to bring you some really unique items. The items we offer come directly from the manufacturer. They send out orders within 7 to 10 business days after your payment has cleared. Once processed your order will be shipped out via US priority mail. Exact dates for delivery are not available at this time as we are dependent on the postal service to deliver your item in a timely fashion. On average the whole time frame of ordering, processing and shipping takes two weeks. If you order does not show up after the allotted time, please contact us and we will work with our vendor and the postal service to determine what happened and resend your order if needed.

Rush Orders:

Sometimes you just need an order right away and you can wait for our usual priority mail shipping. In those cases we offer rush orders where we ask our vendors to bump you up to get your order out. Once we get a rush order we will work with our vendor to get you the actual cost to ship the item to you, usually FedEx or UPS.

Please click here to go to the Rush Order Page.

Returns:

Please keep in mind each paper scrapbooking product was custom made for you. To this we need to require the following:

    1. Only damaged products may be returned.
    2. Please contact us at service at bwscrapbooking dot com to let us work with you on the return process..
    3. Once we approve your return please ship your item to the following address:

      BWScrapbooking.com
      35 Lantz Ave
      Whitman, MA 02382
    4. Once we receive the return we will issue you either a store credit or a if you do  not want a replacement item, we will refund to your payment method.
      Please note: all non replaced returns are subject to a 25% restock fee
We want to thank you for your interest in our products, and at anytime feel free to contact us with any questions you might have.

Thank you for your time

Jeff Werner
Owner
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